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Refund policy

RETURN AND CANCELLATION POLICY

All returns will be refunded as store credit only, excluded original and return shipping costs.

The buyer will receive a GALLERY CANDLE CO E-gift card within 7 days via email after the return item(s) is received and inspected. The buyer is responsible for covering the return shipping cost.

 To Request A Return Label 

Please email us your Order number and your email address to GalleryCandleCo@gmail.com with subject "Return Inquiry". A return label will be provided via email. 

 CONDITIONS:

  • Item(s) must be returned within 5 days of the delivery day
  • Item(s) must be brand new and in original condition & packaging (with original boxes, cards, etc.)
  • Gallery Candle Co will not be responsible for any packages that are stolen, lost or returned back to us
  • Incorrect item(s) delivered must be reported within 2 days and returned to us within 5 days of the delivery day
  • Gallery Candle Co is not responsible for item(s) damaged during the shipping process
  • Returned Item(s) arrived damaged will not be eligible for refund 

 

To Request A Cancellation
Our candles are made to order, therefore orders cannot be cancelled after placed.
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